Why do you need Robotic Process Automation (RPA)?

6:09 pm on Thursday 24 September 2020

Different businesses, be it is small, medium or large, want to increase service quality or reduce costs but without any change in existing processes. This is where Robotic Process Automation helps.

RPA is all about training the software robot to do new iterative tasks without changing the system involved. It simulates human work of logging into applications, entering tonnes of data, sending emails and doing other repetitive tasks. Presume a situation, a robot is sitting in front of a computer observing the task being performed by you, gets trained for it quickly and implements the same as is without any manual intervention from you. Isn’t that amazing?

RPA doesn’t entail any form of physical robot. It mimics a human work by interacting with applications in the similar way that a human does. It also allows interpreting existing application, activating responses, controlling data, and communicating with other digital systems. RPA Solutions can be enhanced with machine learning and Artificial Intelligence.

It is serving the need of different domains:

  1. in HR; RPA can be used in New employee joining formalities, Payroll Processes, and save a lot of documentation work done manually.

  2. In Insurance sector, it can be used for Premium Information, Claim Processing & Clearance.

  3. in Travel domain, RPA can be used for Ticket Booking, Passengers Details, and Accounting and much more

  4. in Finance, RPA can be used in Accounts Payable  i.e. one can streamline the intake of vendor invoices with BPM, and auto-assign invoices to workers based on pre-defined rules.

  5. in Logistics, RPA companies contribute to analytics and artificial intelligence by gathering information about business patterns and internal workings to reveal potential disruptions and bottlenecks. These insights can be used to improve and optimize specific areas of the supply chain.

Some of the key benefits of RPA are as follows:

1.      Cost Savings

One of the important advantages of RPA is the quick reduction in the cost it can deliver. By automating tasks, the cost saving of almost 30% can be achieved over the yield of productivity. Software robots also cost less than a full-time employee. 

2.      Increased Employee Productivity

RPA ultimately facilitates humans and robots to try and simply do what they excel at. As RPA liberates the employees from everyday tasks, they can focus more on clients’ connection, relationship management and can perform other such activity which they are excel at.

3.      Quality & Accuracy

RPA offers enhanced services to processes with the high probability of human errors, thereby increasing accuracy. Robots are reliable, and consistent and don’t complain when expected to work tirelessly. They reduce the cases of re-work and enhance quality. The vital part is that robots follow rules exactly thereby producing 100% accuracy.

4.      Improved Customer Experience

By distributing RPA, one can liberate high-prices resources from additional routine and repetitive tasks and set them back on the bleeding edge by helping customers.

5.      RPA is scalable

With the help of RPA, companies can make adjustments based on seasonality and can easily scale up or down operation as needed.

6.      Better Control

Various companies prefer to outsource busy work to external parties. This  comes with an inherent risk of human errors, inefficiency etc. RPA brings forth a better solution and since the work stays in-house, the business keeps up most extreme ownership, control and concludes.

7.      No New tool learning

As the name suggests, no new tool learning is required to access RPA. By simply logging into any application and by connecting to system APIs, you can simply copy and paste data and move files, folders as per the requirement with saving and sharing it. Menus are easily navigated and mentioned clearly that one can use it easily.


Get to know!

If you wish to know more about RPA Solutions or want to hire a Robotic Process Automation Company and adopt its seamless implementation and integration in your business processes then write to out RPA team at


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